Community Engagement

The resources sector understands that it has to work hard at all times to earn and retain its social licence to operate



Residents in regional Queensland generally feel a strong sense of connection to their local community. Theirs is a way of life that is distinct to regional communities, which is demonstrated through community spirit and lending support in times of need.


Resources companies embrace this desire for connection and become part of the community to effectively engage with the residents of regional Queensland.


In order to achieve this, QRC works with its member companies to:

  • understand the values of the local community
  • demonstrate commitment to preserving the values that are important to residents
  • undertake genuine community engagement
  • continually re-examine principles, behaviours, culture and engagement processes to ensure that a connection between the company and the community is achieved.

The Queensland resources sector works to support the community in which it operates through five best practice principles.


The tested principles include:

  • communication: engaging all stakeholders and community members in open two-way communication, via multiple channels
  • integrity & transparency: clearly outlining objectives, expectations and processes as well as providing a high level of accuracy in communication
  • follow through: keeping the community informed of progress and changes and ensuring promises are followed through
  • understanding & awareness: understanding the issues that are important to local community and addressing impacts with a long-term view
  • respect: recognising that respect is reciprocal

What has the resources sector contributed to the community during the COVID-19 pandemic?

During the COVID-19 pandemic, the Queensland resources sector has supported communities in the following ways:

  • Donating laptops and tablets to help meet demand from schools working remotely,
  • Donating thousands of litres of hand sanitiser to emergency services, education facilities and local businesses when supplies are low,
  • Providing 10,000 face masks to Indigenous health organisations,
  • Provided approximately $895,000,000 nationally in additional financial support to support local communities, organisations and health services,
  • Donated $725,000 to the University of Queensland’s COVID-19 trial, which has shown positive results and ongoing progress,
  • Implemented needs-based programs around school supplies, food banks, distribution centres for remote communities (including Indigenous communities) where shortages exist.
  • The sector has also put additional safety precautions in place that go above and beyond COVID precautions required by government. These include: temperature testing on sites, segregation of FIFO/DIDO workers from residential workers and local communities, the strict management of workers entering and exiting sites, and regulation of messes and canteens.
  • QRC has also facilitated a weekly phone call to ensure local mayors and mayors deputy are aware of any key developments.
  • The resources sector has also not requested any special exemptions for resources workers crossing the Queensland border.
  • To ensure the safety of workers travelling by air, companies have paid for an area of Brisbane airport used to test resources sector workers as they transit.
  • The resources sector has coordinated across federal, state, and local governments to keep remote Indigenous communities safe. This includes the creation of additional protocols for mines near to Indigenous communities. There were zero transmissions recorded to Indigenous communities, and the sector continues to monitor and maintain these policies.